Frequently Asked Questions

Every repair comes with a written warranty: 3 years on paint (against peeling, blistering and loss of gloss) and 2 years on bodywork and fitting. Original parts carry the manufacturer’s warranty. Damage from new accidents or stone chips is not covered.

Yes. We read the colour from your own car with a spectrophotometer, adjust the mix to the car’s actual, slightly aged shade and check it on spray-out cards in daylight. Where needed we blend the colour into the neighbouring panels, so no step can be seen.

Booth-baked paint is dry and can be driven the same day. Hand-wash gently after 7 days; avoid automatic brush car washes, pressure washers close to the new paint and waxes or coatings for about 30 days while the clear coat fully cures.

Any panel that is painted will show higher readings on a paint gauge, and replaced panels are noted in appraisal reports. That is why we always check first whether paintless dent repair or a local repair is possible, and prefer repairing to replacing. You receive a paint thickness report and photos that explain the work to future buyers.

Bring your accident report and documents; we open the claim, arrange the expert appraisal and invoice the insurer directly. If the other driver is at fault, their traffic insurance pays and you pay nothing. Under kasko you pay only your policy deductible, if you have one.

Many kasko policies include a replacement car for a set number of days, and we arrange it on the day the car is dropped off. If your policy does not cover it, or the repair is private, we can provide a rental car at a discounted daily rate.

For safety-relevant and structural parts we use original parts. For bumpers, wings or headlights on older cars, certified equivalent parts can be a sensible alternative; we always show you both prices and use nothing without your approval. Insurers’ rules on parts are followed in every claim.

No. PDR works when the paint is intact and the metal is not stretched too much — typical for door dings, hail and soft creases. Sharp creases on panel edges, cracked paint or previously filled areas usually need conventional repair. We check every dent under a reflection board and tell you before we start.

Ceramic coating adds gloss, water repellence and easier washing, and resists light swirls, but it does not stop stone chips. PPF is a physical film that absorbs stone chips and scratches. Many customers combine them: PPF on the front end and ceramic coating on the whole car, including the film.